HOSTEL TERMS & CONDITIONS SUMMARY
 
 • You are advised to arrange your own insurance should the need for cancellation arise
 • Please refer to our full booking terms & conditions which may be viewed on our website
 www.great-glen-hostel.com/Terms_&_Conditions.htm)
 • These terms and conditions apply to OUR agreement with YOU, our customer, in our provision of accommodation services:
 
 BOOKING CONFIRMATION & CANCELLATION
 
 INDIVIDUALS:
 • Customers booking directly from the Hostelworld or Hostelbookers website will pay the agent a 'composite booking fee/deposit'. This is non-refundable.  The remaining balance is due to, and will be charged by Chase The Wild Goose Hostel; in the event of late arrival (after 2100hrs) or ‘no-show’ the balance will be charged automatically from the payment card.
 • Customers booking directly from our own website or by phone will typically pay a 'composite booking fee/deposit' of 20%. This is non-refundable.  The remaining balance will be due to, and will be charged by Chase The Wild Goose Hostel on arrival; in the event of arrival after 2100hrs, or ‘no-show’, the balance will be charged.
 • ALL card payments (except VisaDEBIT or Maestro) will attract an additional 2% fee (min. £1.00) per transaction.
 • Cancellation - If no less than 24 hours WRITTEN notice is received before the day of arrival, no further charges will be made by Chase The Wild Goose Hostel. In the event of partial cancellation, where written notice has been given, the booking deposit shall be set against the cancelled accommodation.
 
 GROUPS OF 10 OR MORE GUESTS:
 • A composite 'booking fee/deposit' of 20% is payable to secure a booking.  This is non-refundable.
 • The full balance will be charged from the payment card automatically 6 weeks (42 days) prior to arrival.
 • ALL card payments (except VisaDEBIT or Maestro) will attract an additional 2% fee (min. £1.00) per transaction.
 • If group numbers are reduced within the 6 weeks prior to arrival no refund will be payable.
 • Cancellation - if at least 42 days (6 weeks) WRITTEN notice is given before the day of arrival no further charges will be made by Chase The Wild Goose Hostel.  If less than 42 days (6 weeks) written notice before the day of arrival is given the full amount is payable and may be charged from the initial payment card.
 
 GENERAL
 
 • ONCE REGISTERED and when fully pre-paid, guests will have access to the hostel from 5.00pm until 10.30am on departure day.
 • LATE ARRIVALS: Guests expecting to arrive after 2230 hours, when Reception closes, MUST receive prior approval from hostel staff, when full payment will be required and a 'late arrival' charge made of GBP(£)10.00 per person. If you have not arrived or have not contacted us by 9.00pm we will automatically process your payment card with any balance due. (NB. We are a Walker's Hostel and may also alert the Emergency Services)
 • STRICTLY NO ARRIVALS AFTER 12 MIDNIGHT - Arrivals after midnight will not be admitted and will not be entitled to a refund.
 • SMOKING is not permitted within the hostel premises. Guests found smoking in any building or outhouse will be required to leave the premises without further recourse or refund of fees
 • BEHAVIOUR - we are a hostel for walkers, climbers, outdoor enthusiasts and backpackers. We do not accept Hen or Stag parties. We really don't mind you having a few drinks, but if you expect to become heavily intoxicated with alcohol please let us know so we can redirect you elsewhere.
 • We regret we are unable to accommodate persons under 18 years, unless with adult supervision. Children under 5 years may be accommodated only with prior WRITTEN consent.
 
 WILD GOOSE HOLIDAYS LTD OCTOBER 2011